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Escrow Statement FAQs

Created On: 11/14/2024
Newly Closed Loans

Created On: 11/14/2024
Online Access

Created On: 11/14/2024
Disaster Claims & Assistance

Created On: 11/14/2024
Year-End Statements

Created On: 11/14/2024
Financial Hardship

Created On: 11/14/2024
Mail a Payment

Created On: 11/14/2024 in Contact Us

Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail. Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...
Escrow Basics

Created On: 11/14/2024 in Escrow Statement FAQs

What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
Shortage

Created On: 11/14/2024 in Escrow Statement FAQs

What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...
Surplus

Created On: 11/14/2024 in Escrow Statement FAQs

What is an escrow surplus? All escrow accounts have a minimum required balance, which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is mor...