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21. Contact Us

    Created On: 11/14/2024

22. Get Support

    Created On: 11/14/2024 in Contact Us
    We’re just a call or click away! Any time you have questions or need help, we’re happy to serve you! Here are a few ways to reach us:  Are you having trouble making payments? As your mortgage partner, we are here to hel...

23. Home Insurance

    Created On: 11/14/2024 in Contact Us
    Home Insurance If you have a new insurance policy, please send the new policy documents to us as follows: Online (it’s quick and easy!):   By mail: ISAOA / ATIMA PO Box 961254 Fort Worth, TX 76161 If you have an escrow account set up t...

24. Other Correspondence

    Created On: 11/14/2024 in Contact Us
    Other Correspondence PO Box 4638 Englewood, CO 80155 Designated Address for Notices of Error & Information Requests PO Box 3398 Englewood, CO 80155

25. Escrow Statement FAQs

    Created On: 11/14/2024

26. Newly Closed Loans

    Created On: 11/14/2024

27. Online Access

    Created On: 11/14/2024

28. Mail a Payment

    Created On: 11/14/2024 in Contact Us
    Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail.  Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...

29. Escrow Basics

    Created On: 11/14/2024 in Escrow Statement FAQs
    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...

30. Shortage

    Created On: 11/14/2024 in Escrow Statement FAQs
    What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...

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