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Additional Resources

Last Updated: 12/11/2025 in Financial Hardship

COVID-19 Resources If you have a hardship related to COVID-19 , visit the CFPB’s mortgage and housing assistance portal . Homeowner Assistance Fund (HAF) in the U.S Department of the Treasury and Nati...
Gracefully Exiting Your Loan

Last Updated: 12/11/2025 in Financial Hardship

If you foresee there isn’t a financially feasible way to keep your home, here are more options for you to avoid the foreclosure process. Traditional Sale: Work with a real estate agent to s ell your home ...
Tax Deductions

Last Updated: 12/11/2025 in Year-End Statements

How can my Form 1098 help with tax deductions? This statement reports the total mortgage interest paid on your loan during the year. Generally, homeowners may be able to deduct mortgage interest from their taxes owed to the IRS. For information...
Disaster Assistance

Last Updated: 12/11/2025 in Disaster Claims & Assistance

I am having trouble making mortgage payments due to a disaster. What can I do? If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here t...
Why Go Digital?

Last Updated: 12/11/2025 in Online Access

Setting up your account online lets you manage your mortgage your way—anytime, anywhere. Our secure and easy-to-use website will help you: View your loan details such as balance, payoff date, interest, taxes, and more Quickly make or schedule on...
Paying Off Your Loan

Last Updated: 12/11/2025 in Payments and Payoffs

A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan. It encompasses your outstanding balance, the interest you owe, an...
Monthly Autopay

Last Updated: 12/11/2025 in Payments and Payoffs

What is autopay? Autopay, meaning recurring monthly ACH drafts, allows you to pay your loan automatically each month from your checking or savings account. You may also opt for budget drafts if you would like to split your monthly payment into two ...
Budget Drafts (Biweekly)

Last Updated: 12/11/2025 in Payments and Payoffs

Can I split my monthly payment into two payments? Yes, by enrolling for Budget Drafts , you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment will...
Paperless Statements

Last Updated: 12/11/2025 in Payments and Payoffs

Can I opt out of receiving copies of statements in the mail? Yes! Go paperless by opting in for electronic account and/or year-end statements. Once you are enrolled, we’ll send you an email each time a statement is ready to view online. You will ...
Your First Payment

Last Updated: 12/11/2025 in Newly Closed Loans

When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can ch...