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Paying Off Your Loan

Last Updated: 03/12/2026 in Payments and Payoffs

A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan. It encompasses your outstanding balance, the interest you owe, an...
Your First Payment

Last Updated: 03/12/2026 in Newly Closed Loans

When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can ch...
How to Request Mortgage Assistance

Last Updated: 03/12/2026 in Financial Hardship

How can I apply for mortgage assistance ? You can log into our website or app to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will ...
Property Taxes

Last Updated: 02/11/2025 in Escrow, Tax & Insurance

I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely p...
Monthly Autopay

Last Updated: 03/12/2026 in Payments and Payoffs

What is autopay? Autopay, meaning recurring monthly ACH drafts, allows you to pay your loan automatically each month from your checking or savings account. You may also opt for budget drafts if you would like to split your monthly payment into two ...
Accessing Statements Online

Last Updated: 11/13/2025 in Year-End Statements

Where can I find my tax statement online? 2025 year-end statements will be provided by January 31, 2026. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your st...
Mortgage Assistance Options

Last Updated: 03/12/2026 in Financial Hardship

Need M ortgage A ssistance ? Whether you ’re experiencing hardship due to loss of employment, income reduction, illness or other related impacts , here are your options that may be available to you based on investor guidelin...
We're Here to Support You

Last Updated: 03/12/2026 in Financial Hardship

We understand that life circumstances might lead to difficulty making your mortgage payments. As your mortgage partner, we are here to help if you are facing financial hardship . Whether you need help bringing your account cur...
Year-End Statement Basics

Last Updated: 11/13/2025 in Year-End Statements

What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...
Additional Resources

Last Updated: 03/12/2026 in Financial Hardship

COVID-19 Resources If you have a hardship related to COVID-19 , visit the CFPB’s mortgage and housing assistance portal . Homeowner Assistance Fund (HAF) in the U.S Department of the Treasury and Nati...