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31. Additional Resources

    Last Updated: 04/26/2026 in Financial Hardship
    COVID-19 Resources   If you have a hardship  related to COVID-19 ,   visit the  CFPB’s mortgage and housing assistance portal .   Homeowner Assistance Fund (HAF) in the  U.S Department of the Treasury   and  Nati...

32. Gracefully Exiting Your Loan

    Last Updated: 04/26/2026 in Financial Hardship
    If you  foresee there  isn’t  a financially  feasible  way  to keep your home, here are more options  for you to  avoid  the foreclosure process.   Traditional Sale:   Work with a real estate agent to  s ell your home ...

33. How to Register Online

    Last Updated: 01/21/2025 in Online Access
    How can I access my mortgage online? Registering online is quick and easy. Here's how: Click LOGIN above or in the sidebar.  Click Register Your Account . Enter your last name, SSN or EIN/TIN, date of birth, and email address (all fields a...

34. Budget Drafts (Biweekly)

    Last Updated: 04/26/2026 in Payments and Payoffs
    Can I split my monthly payment into two payments?  Yes, by enrolling for Budget Drafts , you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment will...

35. Receiving My Statement

    Last Updated: 11/13/2025 in Year-End Statements
    When and how will I receive my year-end statement? Year-end statements are sent by January 31 each year. If you enroll for electronic year-end statements by December 31, we will notify you by email when your statement is available online to view,...

36. Change in Your Mortgage Payment

    Last Updated: 04/26/2026 in Escrow Statement FAQs
    Why did my payment change? When your taxes and/or insurance bills change from year to year, it may be necessary to adjust the amount you are paying into your escrow account, too.  Reasons your expenses changed may include: Insurance: Changes...

37. Why Go Digital?

    Last Updated: 04/26/2026 in Online Access
    Setting up your account online lets you manage your mortgage your way—anytime, anywhere. Our secure and easy-to-use website will help you: View your loan details such as balance, payoff date, interest, taxes, and more Quickly make or schedule on...

38. Accessing Statements Online

    Last Updated: 09/16/2025 in Go Paperless
    Here's how to find statements and other select communications on our website and app: Log in Go to Documents Click or tap the type of document you're looking for (e.g., Taxes or Escrow) to see the statements available Click or tap the link ...

39. Mail a Payment

    Last Updated: 04/26/2026 in Contact Us
    Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail.  Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...

40. E-Delivery Options

    Last Updated: 09/16/2025 in Go Paperless
    Electronic delivery is available for the following communications:  Monthly mortgage/account statements Provide information about payments due, account summary, and recent transactions.  Year-end statements Depending on your loan/accoun...

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