Updated Articles

1. Disaster Claims & Assistance

   Last Updated: 12/01/2025

2. Claims

   Last Updated: 12/01/2025 in Disaster Claims & Assistance
   What do I need to do if my home has been damaged? Here’s what you need to do first:   Contact your hazard insurance company to file a claim.   Call us at  833.253.1133 , and w e'll let you know what information is required to d...

3. Contact Us

   Last Updated: 11/24/2025

4. Home Insurance

   Last Updated: 11/24/2025 in Contact Us
   Home Insurance If you have a new insurance policy, please send the new policy documents to us as follows: Online (it’s quick and easy!):   By mail: ISAOA / ATIMA PO Box 961254 Fort Worth, TX 76161 If you have an escrow account set up t...

5. Year-End Statement Basics

   Last Updated: 11/13/2025 in Year-End Statements
   What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...

6. Accessing Statements Online

   Last Updated: 11/13/2025 in Year-End Statements
   Where can I find my tax statement online? 2025 year-end statements will be provided by January 31, 2026. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your st...

7. Year-End Statements

   Last Updated: 11/13/2025

8. Receiving My Statement

   Last Updated: 11/13/2025 in Year-End Statements
   When and how will I receive my year-end statement? Year-end statements are sent by January 31 each year. If you enroll for electronic year-end statements by December 31, we will notify you by email when your statement is available online to view,...

9. Go Paperless *NEW Options!*

   Last Updated: 11/06/2025

10. E-Delivery Options

    Last Updated: 09/16/2025 in Go Paperless *NEW Options!*
    Electronic delivery is available for the following communications:  Monthly mortgage/account statements Provide information about payments due, account summary, and recent transactions.  Year-end statements Depending on your loan/accoun...

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