Updated Articles | NewDay USA - Homeowner Learning Center

Go Paperless *NEW Options!*

Last Updated: 09/17/2025
E-Delivery Options

Last Updated: 09/16/2025 in Go Paperless *NEW Options!*

Electronic delivery is available for the following communications: Monthly mortgage/account statements Provide information about payments due, account summary, and recent transactions. Year-end statements Depending on your loan/accoun...
Accessing Statements Online

Last Updated: 09/16/2025 in Go Paperless *NEW Options!*

Here's how to find statements and other select communications on our website and app: Log in Go to Documents Click or tap the type of document you're looking for (e.g., Taxes or Escrow) to see the statements available Click or tap the link ...
How to Enroll

Last Updated: 09/16/2025 in Go Paperless *NEW Options!*

You can enroll online in a few quick clicks! Here's how: Log into our website or app. Go to Documents and click Manage Delivery Preferences . Next to Escrow statements plus other routine servicing communications, check the Email box and...
Get Support

Last Updated: 08/22/2025 in Contact Us

We’re just a call or click away! Any time you have questions or need help, we’re happy to serve you! Here are a few ways to reach us: Are you having trouble making payments? As your mortgage partner, we are here to hel...
Contact Us

Last Updated: 08/22/2025
Escrow, Tax & Insurance

Last Updated: 05/19/2025
Escrow Basics

Last Updated: 02/11/2025 in Escrow, Tax & Insurance

What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
Homeowner's/Hazard Insurance

Last Updated: 02/11/2025 in Escrow, Tax & Insurance

I have a new homeowners insurance policy. Do I need to send it to you? Yes, you need to inform us of any changes in your insurance policy. You can send your new policy to us online at . It's quick and easy! Alternatively, you can fax the policy...
Claims

Last Updated: 02/11/2025 in Escrow, Tax & Insurance

What do I need to do if my home has been damaged? Here’s what you need to do first: Contact your hazard insurance company to file a claim. Call us at  833.253.1133 , and w e'll let you know what information is required to dis...