Updated Articles

1. Escrow, Tax & Insurance

   Last Updated: 03/09/2026

2. Go Paperless *NEW Options!*

   Last Updated: 03/09/2026

3. Homeowner's/Hazard Insurance

   Last Updated: 03/02/2026 in Escrow, Tax & Insurance
   I have a new homeowners insurance policy. Do I need to send it to you? Yes, you need to inform of any changes in your insurance policy. You can send your new policy to us online at . It's quick and easy! Alternatively, you can fax the policy...

4. Year-End Statements

   Last Updated: 12/29/2025

5. Disaster Claims & Assistance

   Last Updated: 12/01/2025

6. Claims

   Last Updated: 12/01/2025 in Disaster Claims & Assistance
   What do I need to do if my home has been damaged? Here’s what you need to do first:   Contact your hazard insurance company to file a claim.   Call us at  833.253.1133 , and w e'll let you know what information is required to d...

7. Contact Us

   Last Updated: 11/24/2025

8. Home Insurance

   Last Updated: 11/24/2025 in Contact Us
   Home Insurance If you have a new insurance policy, please send the new policy documents to us as follows: Online (it’s quick and easy!):   By mail: ISAOA / ATIMA PO Box 961254 Fort Worth, TX 76161 If you have an escrow account set up t...

9. Year-End Statement Basics

   Last Updated: 11/13/2025 in Year-End Statements
   What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...

10. Accessing Statements Online

    Last Updated: 11/13/2025 in Year-End Statements
    Where can I find my tax statement online? 2025 year-end statements will be provided by January 31, 2026. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your st...

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