Updated Articles

11. How to Register Online

    Last Updated: 01/21/2025 in Online Access
    How can I access my mortgage online? Registering online is quick and easy. Here's how: Click LOGIN above or in the sidebar.  Click Register Your Account . Enter your last name, SSN or EIN/TIN, date of birth, and email address (all fields a...

12. User Terms

    Last Updated: 01/15/2025 in Disclosures -- Accessible to customers
    Subservicing Notice: Cornerstone Servicing, a division of Cornerstone Capital Bank, SSB,  has an agreement with    to provide the day-to-day servicing of your loan. These terms apply to your use of the Cornerstone Capital Bank, SS...

13. Get Support

    Last Updated: 01/07/2025 in Contact Us
    We’re just a call or click away! Any time you have questions or need help, we’re happy to serve you! Here are a few ways to reach us:  Are you having trouble making payments? As your mortgage partner, we are here to help if you are facin...

14. Property Taxes

    Last Updated: 01/07/2025 in Contact Us
    Property Taxes – Escrow If you have an escrow account set up to pay your property taxes and receive a bill from your taxing authority, please send a tax copy at your earliest convenience: Property Taxes – Non-Escrow If you do not have an escr...

15. Home Insurance

    Last Updated: 01/07/2025 in Contact Us
    Home Insurance If you have a new insurance policy, please send the new policy documents to us as follows: Online (it’s quick and easy!):   By mail: ISAOA / ATIMA PO Box 961254 Fort Worth, TX 76161 If you have an escrow account set up to ...

16. Year-End Statements

    Last Updated: 02/05/2025

17. Who to Contact

    Last Updated: 02/05/2025 in Year-End Statements
    I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit  IRS.gov...

18. Escrow Statement FAQs

    Last Updated: 02/05/2025

19. Escrow Basics

    Last Updated: 02/05/2025 in Escrow Statement FAQs
    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...

20. Shortage

    Last Updated: 02/05/2025 in Escrow Statement FAQs
    What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...

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