NewDay USA - Homeowner Learning Center
Refine
LOG IN OR REGISTER
Contact Us
Go Paperless *NEW Options!*
Newly Closed Loans
Payments and Payoffs
Online Access
Escrow, Tax & Insurance
Escrow Statement FAQs
Disaster Claims & Assistance
Year-End Statements
Financial Hardship
Get a New Loan or Refinance
Table of Contents
Table of Contents
Refine
LOG IN OR REGISTER
Contact Us
Go Paperless *NEW Options!*
Newly Closed Loans
Payments and Payoffs
Online Access
Escrow, Tax & Insurance
Escrow Statement FAQs
Disaster Claims & Assistance
Year-End Statements
Financial Hardship
Get a New Loan or Refinance
Home
Glossary
LOG IN OR REGISTER
Contact Us
Go Paperless *NEW Options!*
Newly Closed Loans
Payments and Payoffs
Online Access
Escrow, Tax & Insurance
Escrow Basics
Homeowner's/Hazard Insurance
Claims
Property Taxes
Escrow Statement FAQs
Disaster Claims & Assistance
Year-End Statements
Year-End Statement Basics
Receiving My Statement
Accessing Statements Online
Tax Deductions
Who to Contact
Financial Hardship
We're Here to Support You
Mortgage Assistance Options
How to Request Mortgage Assistance
Additional Resources
Gracefully Exiting Your Loan
Get a New Loan or Refinance
Updated Articles
Year-End Statements
Last Updated: 10/19/2025
Who to Contact
Last Updated: 10/19/2025
in
Year-End Statements
I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit IRS.gov...
Escrow Statement FAQs
Last Updated: 10/19/2025
Escrow Basics
Last Updated: 10/19/2025
in
Escrow Statement FAQs
What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
Shortage
Last Updated: 10/19/2025
in
Escrow Statement FAQs
What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...
Surplus
Last Updated: 10/19/2025
in
Escrow Statement FAQs
What is an escrow surplus? All escrow accounts have a minimum required balance, which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is mor...
Keeping Track of Your Escrow Activity
Last Updated: 10/19/2025
in
Escrow Statement FAQs
How can I see my escrow account activity? As your mortgage partner, we strive to make it easy to view and understand your escrow activity. We provide 24/7 access to track your escrow balance, deposits, and disbursements online, plus other easy ...
Contacts
Last Updated: 10/19/2025
in
Escrow Statement FAQs
Who do I contact with questions about my escrow expenses? Taxes: Your local tax assessor’s office. Insurance premiums: Your insurance company. Your escrow payments and expenses: Reach out to us. We'll be happy to help! Please see our...
Change in Your Mortgage Payment
Last Updated: 10/19/2025
in
Escrow Statement FAQs
Why did my payment change? When your taxes and/or insurance bills change from year to year, it may be necessary to adjust the amount you are paying into your escrow account, too. Reasons your expenses changed may include: Insurance: Changes...
Mail a Payment
Last Updated: 10/19/2025
in
Contact Us
Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail. Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...
← Back
Viewing 21 - 30
More →